We were sort of stuck in a rut, felt very comfortable and didn’t have a lot of change. We needed to increase our communication and find a new way to operate. We had been in business for over 30 years. I’m a third-generation family owner and what worked 30-35 years ago isn’t going to work today. One of the first lessons we learned from Doug was balance of life and time. It’s amazing how we were able to carve out a few hours each week to work on our business. The best part about working with Coach Doug was being held accountable. It was very easy for me, in my work life to put things on the back burner. In the hospitality industry, there’s always something going on, 24 hours a day. It’s easy to get sucked into operations.  As we worked with Doug each week, we set goals. There was an expectation to complete those goals and it gave us a good sense of accountability. I’ve been able to organize myself and share these principles with my team. The results are there. Chris Baylor (Co-Owner & Partner, Baylor Hamm Enterprises, Lewisburg, PA)

While working with Doug, we’ve had growth every year, even throughout the recession, my business life has changed. I have more comfort in the decisions that I make. I can bounce ideas and concerns off of Doug. He offers another point of view. With being a medical professional, it's nice to have a business professional look at things from a different angle. Doug is upbeat and enthusiastic. He’s devoted to coaching. Dr. Ernest Normington (Lewisburg Plastic Surgery & Dermatology)

Working with Doug was well worth the investment. The principles last forever. Gina Pardoe (Pardoe’s Perky Peanuts, Montandon, PA)

Coaching with Doug has made the future of our business very bright. Kerry Sholley (The Sholley Agency, Lewisburg, PA)

I learned in order to grow my business I had to focus more on future planning, marketing and systems. I wanted to eventually take my business to the next level and become a franchise. Doug coached me on how to move forward. He was in my corner the whole time. I went from having one store in Lewisburg, and we now have another in State College. Randy Maslow (Dwellings and RJM Design, Lewisburg, PA)

Doug has helped to introduce us to other ways of improvement outside of ‘just working harder and longer hours’ by “working on the business, not in it”. For the cost of an administrative assistant, Doug has guided me to make decisions and changes for the betterment of the company that no assistant would’ve been able to help me with. You really have to look at it as an investment rather than another cost that you could do without. If you’re truly serious about running a better business and you’re looking for personal growth, take the leap of faith and get started right away. Over the years I’ve had different athletic coaches working with me. Why wouldn’t I want an executive coach, like Doug to train me to become a better leader and human being? The principles that Doug emphasizes have made me a better leader, husband, father, friend and person.

Brian Klingerman (JDK Management Co., Bloomsburg, PA)

Coaching has improved our team in a really good way because we started adding levels of management structure. Before, it was just me at the top, and everybody else was working for me, or with me. Now, I’ve been able to put an executive leadership team in place. They take a lot of that responsibility off of my shoulders, and the team is starting to rely on me less, and them more, which means I can spend time focusing on growing the business. Xana Winans (Golden Proportions Marketing- Milton, PA)

The future holds exciting things for our business. As I continue to implement everything I’ve learned with Doug in coaching, I think the future of Fresh Life is very promising. Erin Roush (Fresh Life- Williamsport, PA)

The future of our business looks very good! We’ve implemented new systems and procedures and our future is going to be very bright. Scott Gelnett (Gelnett & Associates, LLC- Northumberland, PA)

Coaching with Doug helped immensely.  We went from a deficit to profit. Keith Foust (Susquehanna Fire Equipment Company, Dewart, PA)

Coaching has given me a confidant outside of my organizations with whom I can have candid discussions.  Coach Doug gives me different perspectives on how to lead and holds me accountable to meet my goals and deadlines.  William Lavage (Service 1st, Danville, PA)

I wouldn’t be in business today, if it weren’t for Doug. Rick Kingsbury (Owner, Stoney Acres Nursery, Benton, PA)

When I look at the investment, we have had a fantastic turnaround for our company. I don’t even look at the costs involved with coaching anymore. I did at first, but Doug brings so much to the table with his skill set that the cost is really insignificant compared to what you learn and take away from Doug. The future for our business is very bright. We are in an industry that’s forever changing. I really would like to see plans set that the business is operating indefinitely. I am just very excited and everyone who is working for us …they’re feeling the vibes of it too, and we’re in it for the long haul. Lance Shaffer (Shaffer Landscapes, Inc.- Middleburg, PA)

I am thrilled with how coaching with Doug has impacted our personal life. Before coaching, we really didn’t have control over our daily agenda, or making the business fit our life, not our life fitting around the business. I am happy to say that Vince has been home on time for dinner a lot more. He hasn’t missed one sporting event with our kids, which was so important to us, that we be there for them. Michelle Anselmo (iPOS -Individual Point of Sale- Lewisburg, PA)

We worked  with Coach Doug to develop and present workshops and seminars to our business owner customers at M&T Bank. Our main goal is to educate our customers on how to run a better business. Doug’s considerable knowledge and experience, combined with his developed presentation skills helped make our seminar series highly successful and valued. Doug and ActionCOACH are great partners for us as we seek to add more value for our business to business customers. Laurie Naugle (Vice President, M & T Bank,  PA)

After 25 yrs. In business, I thought I knew everything; however, my company was struggling.  Coach Doug taught me goal setting and real problem solving. The results were almost immediate. I was excited about business again! Palcon may not have survived without coaching. Matthew Carey (Owner, Palcon, LLC, Muncy, PA)

The program touches on all aspects of the business, sale, marketing, employees, etc… Coach Doug provides needed guidance on pressing business issues as they come about. Paul Boyer (Intrada Technologies, Williamsport, PA)

Doug’s coaching has been very beneficial to our management team. His expertise in teamwork, goal planning, and accountability has helped us improve the way our team operates and has also driven us to make successful changes to the way we conduct our business. As someone with years of “real life” business experience, Doug is a valuable sounding board to help us deal with important issues that could have a resounding effect on the way we do business.  His open and honest, yet respectful approach to coaching sessions is always effective and is the key to helping people and businesses succeed." Carl Pardoe (President, Pardoe’s Perky Peanuts, Montandon, PA)

Coach Doug has taught me organization. He taught me the true importance of working ON my business vs. working IN my business. Doug taught me to become a good leader, and without him, I would have just been a good employee. Robert Hamm (Co-Owner & Partner, Baylor Hamm Enterprises, Lewisburg, PA)

Coach Doug keeps me focus on what’s important.  Having someone to run things by and provides motivation to get certain tasks completed by the next coaching session.  Joel Gum (Enhanced Management Services, Bloomsburg, PA)

ActionCoach Lewisburg is very knowledgeable about my business.  I love the accountability and goal setting.   He gives me advice on systemizing the business.  Coaching has helped me to sell the product at price I need to be profitable!  Eli Stoltzfus (Owner, Stoltzfus Storage Barns, Pennsylvania)

Coach Doug helped our company find more leads and then turn those into new customers.  He educated us on profit margin. He wants us to get ahead in our business!  Christ Fisher (Owner, Hilltop Tack Supply, Rebersburg, PA)

The greatest benefit is keeping focused.  Coaching promotes long term planning and analysis.  Joe Cipriani (President, Keystone Forging Company, Williamsport, PA)

I enjoyed the experience and found it to be enlightening, as well as fun. Doug was someone to talk to and share business challenges with, as well as triumphs, in a professional surrounding mindset. I left coaching sessions on many occasions, reassured and happy about decisions that had to be made in my business. I developed policy and procedure guidelines, which were very helpful. Now the staff can go to the manual to do the tasks that need to be done and perform them without waiting for my direction. I found procedures that we put into place for hiring staff to be the most helpful and used every time a hire was needed. Shane Ulrich (The Country Squire- Selinsgrove, PA)